Store terms

About these terms

These terms apply to purchases through this Rustic Halo online store, operated by Ebenstone Co LLC. Email [email protected] with questions about an order.

Your order

Please review the item, selected options, personalization details when offered, and delivery address before placing your order. Contact us promptly if something needs correcting. Because products are made to order, changes or cancellation may not be possible once work has started; we will review each request individually.

Product prices are shown on the site. Shipping charges and applicable taxes are shown at checkout. Please review the total before submitting payment. An order is accepted when the store confirms it.

Preparation and delivery

We currently ship only within the United States. International shipping is not available at launch.

Online products are made to order and normally ship in 3–5 business days. This is preparation time before dispatch; carrier transit time is additional. Shipping services and costs are shown at checkout after you enter a delivery address.

If we cannot ship within the promised time, we will contact you with the revised timing and give you the choice to accept the delay or cancel the affected order for a refund.

Returns and order concerns

We do not accept returns simply because you no longer want an item, including personalized items.

Damaged, defective, or incorrect items

If your order arrives damaged, has a defect, or is incorrect—including an error we made in personalization—please contact us promptly with your order number, a description of the issue, and photos. We will review the details with you and cover the cost of resolving damage, defects, or mistakes on our part.

Other circumstances

If you have another concern, please contact us. We review these requests individually based on the circumstances; contacting us does not guarantee a return or refund.

Please contact us for approval before sending any item back. If a return is approved, we will explain the next steps and any applicable return-shipping costs.

These terms do not exclude rights that cannot be excluded under applicable law.

Product information and availability

We work to present product descriptions, options, colors, and images accurately. Colors can look different across screens, and handmade or natural materials can have small variations. If an item or option becomes unavailable after ordering, we will contact you to resolve the order or provide a refund.

Your account

Keep your login details private and your account information accurate. Contact us if you believe someone has accessed your account without permission.