Privacy policy

Who we are

Rustic Halo is a brand owned and operated by Ebenstone Co LLC. For privacy questions or requests, email [email protected].

Information we use to run the store

When you create an account, place an order, or contact us, we collect the information you provide. This may include your name, email address, delivery and billing addresses, phone number when supplied, order details, personalization details, and messages.

We use this information to manage your account, prepare and fulfill orders, provide customer service, prevent fraud, resolve order concerns, and maintain business records.

Payments and service providers

Payments are processed through Stripe. Card details are entered through Stripe's payment form. We receive payment status and transaction information needed to manage the order.

We share information only as needed with companies that help operate the store. These may include Stripe for payments; Shippo and shipping carriers for delivery; Resend for transactional emails; and providers that support hosting, storage, security, and site operations. These providers handle information under their own terms and privacy practices.

Order communications

We use your email address to communicate about your orders and respond to your questions. Creating an account or placing an order does not subscribe you to a newsletter.

Cookies

The store uses cookies and similar technologies for functions such as keeping track of your cart, signing you into your account, remembering preferences, and completing checkout. You can control cookies in your browser, but blocking them can prevent parts of the store from working. Third-party services, including payment services, may also use cookies under their own policies.

Retention and your requests

We keep information as long as reasonably needed to provide store services, maintain accounting and business records, resolve disputes, prevent fraud, and meet legal obligations. The period depends on the type of record and why it is needed.

To ask about access to, correction of, or deletion of your information, email us. We may need to verify your identity. Some records may need to be retained for order handling, accounting, fraud prevention, or legal obligations. Available rights and exceptions depend on applicable law.

Security and changes

We use reasonable administrative and technical measures intended to protect store information. No online service can guarantee absolute security.

We will update this page when our information practices change and show the date of the revised policy.