Here to help
Customer service
Have a question about your order? Email [email protected]. If you have already ordered, include your order number so we can help.
Made just for you
Online orders are made to order and ship in 3–5 business days.
This is the time we need to prepare your order before it leaves our shop. Carrier transit time is additional.
Shipping questions
We currently ship only within the United States.
Shipping options and costs are shown at checkout after you enter your delivery address. For help with a shipment, email us with your order number.
Returns & order concerns
Each online order is made just for you. We do not accept returns simply because you no longer want an item, including personalized items.
Damaged, defective, or incorrect items
If your order arrives damaged, has a defect, or is incorrect—including an error we made in personalization—please contact us promptly with your order number, a description of the issue, and photos. We will review the details with you and cover the cost of resolving damage, defects, or mistakes on our part.
Other circumstances
If you have another concern, please contact us. We review these requests individually based on the circumstances; contacting us does not guarantee a return or refund.
Please contact us for approval before sending any item back. If a return is approved, we will explain the next steps and any applicable return-shipping costs.
Need help with an order?
For questions about an item, an address correction, or a problem with your order, contact us so we can review the details with you.
Email Rustic Halo